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FrankKirsch
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HP 5440 Pryamid of black ink under the HP92 black cartridge

I am getting a black cartridge error and the resume button/light flashing.

I took the black cartridge out and tried a test print from the computer and the paper feeds in and out fine but no ink is on the paper.  I will be getting a new HP 93 color cartridge shortly but how do I clean up the black ink mess before I use a new black cartridge?

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HP 5440 Pryamid of black ink under the HP92 black cartridge

The ink in the service station area is normal.  It is not necessary or desireable to clean this area - attempting to clean it may cause problems. 

 

It sounds like there are a few issues.  For the black cartridge rejection issue cleaning the carriage and printer contacts as shown in solution two, figure 33 of the document here may help resolve the issue.

 

Is color not printing because it is empty?  If not the troubleshooting steps in the document here may help resolve the issue.

 

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

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