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05-08-2017 09:37 AM
It seems that I'm in the same boat as many others. My 5514 printer is out of warranty, the machine has not been heavily use. I have been through all the help procedures, I have cleaned the print heads 8 times and still no black. On my printer the heads are not removable so it is difficult to know they are been flushed through. The cartridges are new and the colours are fine but no black. Does anyone have a solution ?
05-08-2017 10:08 AM - edited 05-08-2017 10:10 AM
I had the same printer a few years back with the same issue. Follow Youtube and take the printhead out, it's easy. Then clean and soak. Reinstall and be careful of the encoder strip so it goes back under the encoder itself.
Good luck, let us know.