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Honor Student
Posts: 4
Member Since: ‎04-22-2013
Message 1 of 2 (792 Views)

HP 5550 DTN Paper Jam in Top Cover

The printer only jams when printing duplex. The paper will pass through fine on the first pass, but it will jam at the top cover of the printer. According to a pdf manual, it is a "crumple jam in the fuser," but this hasn't helped me out. It does not jam because of multiple pieces of paper in the feed, it always jams with just a single piece of paper. I have cleaned several parts of the printer and loaded new paper several times. Oddly enough, after doing the aforementioned activities, it printed 3-4 pages fine and then jammed on the next paper. One oddity that I feel compelled to mention is that everytime I have opened the top cover to examine the jam, the leading edge of the paper is tilted at an angle so that one side of the edge is higher than the other by a slight amount. Any help would be greatly appreciated.

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Regents Professor
Posts: 4,377
Member Since: ‎11-28-2011
Message 2 of 2 (775 Views)

Re: HP 5550 DTN Paper Jam in Top Cover

[ Edited ]

Sounds like there might be something in the duplexor that might be causing this printer to jam when it duplexes, if I understand the issue correctly. At this time, here are a couple documents on paper jams and possible causes/ways to resolve them. 

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...

 

Let me know if this information helps you out or if there is something more that I can do! 

 

I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!

 

-Spencer

 

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