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Student
Posts: 1
Member Since: ‎07-02-2014
Message 1 of 2 (145 Views)

HP 564 black cartridge

I took out my black cartridge to go buy another and got distracted so when I purchased one a week later and instaled it the black is not working.  (the cartridge has been out for a week) There are no error messages but the black will not print.  Has it dried out and if so what can I do to fix it?

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Provost
Posts: 63,278
Member Since: ‎01-29-2009
Message 2 of 2 (136 Views)

Re: HP 564 black cartridge

[ Edited ]

Hi,

 

Did you also remove the cap (orange plastic) ? You can visually check ink inside the cartridge. Please also remove the vent cover before re-install ink.

 

Regards.

BH
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