12-06-2012 09:23 AM
Where can I use the "photo" cartridge included in the 564XL package? It's too small to fit the black cartridge slot and isn't labeled as a "color".
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12-07-2012 07:38 AM - last edited on 04-19-2016 12:01 PM by OscarFuentes
Hi, you can only use the Photo cartridge if your printhead has space for 5 cartridges. More info in the link below
12-07-2012 01:28 PM
Ciari, I certainly could attempt to get a replacement cartride by 'talking' with HP, but it's not that much $ involved and it was my mistake. Thanks again for the help. I've never posted on any board anywhere. It feels good to ask and get an educated (and correct) response. I'll bet you're a very good employee!
02-05-2013 09:08 AM
@ MasterHP- I will need a little more information in order to help out. What model of printer do you have? Different printers have different troubleshooting steps to take to fix their issues. What symbol is on the XL black cartridge? Does it look like a bow tie? Is this cartridge a new HP cartridge or has it been refilled?
02-05-2013 09:22 AM
I have an HP Photosmart 5510 - the cartridge is an original HP and the symbol is not a bow tie. The symbol matches the symbol on the printer where the black cartridge resides. I have cleaned the heads 3 times and done the alignment. I even purchased a regular 564 yesterday and it still does not print black.
02-05-2013 10:07 AM - last edited on 04-19-2016 12:30 PM by OscarFuentes
If one has done all the steps listed in this document here, in addition to replacing the ink cartridge. One would be looking at product replacement as this is a hardware issue and the printhead for this machine is not a replaceable part.
If you are still in warranty, HP may replace the printer at no cost to you. I'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call. HP Technical Support Case Call Form: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082