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Top Student
Posts: 5
Member Since: ‎02-18-2014
Message 1 of 1 (284 Views)

HP 564XL replacement cartridge problems

I purchased a used HP Photosmart All-In-One printer in September, 2013.  I have just replaced the original black ink cartridge (#XL 564) with a HP 564XL replacement cartridge, which is narrower than the original.  Now, every time that I try to print a document, there is a black smudge down the entire sheet from top to bottom on the front and back of the paper, approximately 3/8 inch in size.  The more pages I print, the lighter the smudge becomes, but it still hasn't disappeared.  I would appreciate any ideas on how to solve this problem.  Thank you.  

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