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Top Student
Posts: 5
Member Since: ‎04-26-2011
Message 1 of 3 (475 Views)

HP 6310 will not scan to computer

Last week printer Icon in Printer Window said "Error."  I uninstalled and tried to reinstall from CD.  Just before completion, got "Error 1618 (MSI Error 1618)" message.  Tried uninstall and reinstall again from CD and got "Another installation is in progress.  Complete that installation before proceeding with this installation."  Could not find a solution.  Today, in the Printer Window, I clicked "Add a printer" and the printer did install.  But I cannot scan from the printer to the computer in "Paint." 

 

I tried  HP scan device.  Message says "If scan device not listed (which it wasn't) it is not currently installed on your computer."  Now what?

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Distinguished Professor
Posts: 3,382
Member Since: ‎02-03-2010
Message 2 of 3 (455 Views)

Re: HP 6310 will not scan to computer

Hi,

 

May i know which is the O\S that you are using.

Although I am an HP employee, I am speaking for myself and not for HP.

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Top Student
Posts: 5
Member Since: ‎04-26-2011
Message 3 of 3 (444 Views)

Re: HP 6310 will not scan to computer

Have HP Pavilion with Vista.  Thanks

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