Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
jbartolo72 Tutor
Tutor
3 2 1 1
Message 1 of 7
9,071
Flag Post
HP Recommended

Solved!

HP 6500, Vista, Solution Center screen blank

When I initiate HP Solution Center to set scan setting for my new 6500N Office Jet (Running wireless under Vista), I get the Solution Center splash screen and then a blank solution center screen and nothing farther.

 

I tried uninstalling and reinstalling Solution Center from the CD that came with the printer, no change.

 

The printer otherwise works OK.

 

Jim

 

6 REPLIES 6
Regents Professor
Regents Professor
4502 4477 303 1044
Message 2 of 7
9,065
Flag Post
HP Recommended

Solved!

HP 6500, Vista, Solution Center screen blank

Have you installed Adobe Flash Player on your PC?
I am an ex-HP Employee. Currently inactive on the forum.
jbartolo72 Tutor
Tutor
3 2 1 1
Message 3 of 7
9,045
Flag Post
HP Recommended

Solved!

HP 6500, Vista, Solution Center screen blank

Yes, I do have Flash installed. Just in case it had become corrupted, I uninstalled and reinstalled it. No change.

 

Is there a difference with Flash Player as a Firefox plugin? Are there multiple versions of Flash?

 

Jim

0 Kudos
Regents Professor
Regents Professor
4502 4477 303 1044
Message 4 of 7
9,043
Flag Post
HP Recommended

Solved!

HP 6500, Vista, Solution Center screen blank

I think Flash player for IE and other browsers are different. SC needs the Flash player to be installed through IE, and not the offline installation file.
I am an ex-HP Employee. Currently inactive on the forum.
jbartolo72 Tutor
Tutor
3 2 1 1
Message 5 of 7
9,023
Flag Post
HP Recommended

Solved!

HP 6500, Vista, Solution Center screen blank

That was the magic answer! Installing Flash under IE 8 resolved the problem.

 

Thanks for the quick and insightful response.

 

Jim

0 Kudos
Regents Professor
Regents Professor
4502 4477 303 1044
Message 6 of 7
9,021
Flag Post
HP Recommended

Solved!

HP 6500, Vista, Solution Center screen blank

You're welcome. Glad it worked.
I am an ex-HP Employee. Currently inactive on the forum.
joju Student
Student
1 1 0 0
Message 7 of 7
4,621
Flag Post
HP Recommended

Solved!

HP 6500, Vista, Solution Center screen blank

thanks ...in my pc it is working....

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation