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11-02-2009 03:30 PM
When I initiate HP Solution Center to set scan setting for my new 6500N Office Jet (Running wireless under Vista), I get the Solution Center splash screen and then a blank solution center screen and nothing farther.
I tried uninstalling and reinstalling Solution Center from the CD that came with the printer, no change.
The printer otherwise works OK.
Solved! View Solution.
Re: HP 6500, Vista, Solution Center screen blank
11-03-2009 10:13 AM
That was the magic answer! Installing Flash under IE 8 resolved the problem.
Thanks for the quick and insightful response.
11-02-2009 11:17 PM
Yes, I do have Flash installed. Just in case it had become corrupted, I uninstalled and reinstalled it. No change.
Is there a difference with Flash Player as a Firefox plugin? Are there multiple versions of Flash?
11-03-2009 06:16 AM