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CSIPros
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HP 6700 Error Message "Printer Error Please Turn off and the turn on" Error Code B83A4ED

HP Recommended
HP 6700 All in One
Microsoft Windows 10 (64-bit)

My printer stared flashing  and showing the error message "Printer Error Please Turn off and the turn on" then it give me a blue screen with error code  B83A4ED.

 

I press the power buton and all it does is a restart. It doesn't shut down completely. So i looked it up online and it says to unplug the power cord so i have. Still same thing, flashing lights and error message, then blue screen flashing once and back to error message.

 

This maybe following a recent update.

 

Printer is conected to interent via wifi

 

Please help!!!

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Dvortex
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Hello, @CSIPros- Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I understand that you are getting a blue screen on your printer with the error code “B83A4ED”. Try performing a power drain on the printer as suggested below to try and fix the issue. Here are the steps:
 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle and then try inserting the cartridges.

 

If the issue persists, then the issue could be with the printer hardware. I would suggest contacting the phone support for printer service or replacement. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
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CSIPros
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Thank you for replying to my post. Unfortunately i followed your steps and it still flashes and blinks a blue screen with the same error. 😞

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Dvortex
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Hello, @CSIPros

 

Appreciate your efforts, but I'm afraid that the issue is with the printer hardware. I would request you contact the HP phone support to get the printer serviced or for a possible upgrade.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

 

If you have any troubles, let me know and I will do my best to help!

Cheers 🙂

 

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DVortex
I am not an HP Employee
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