The HP Community is here for you.
02-13-2010 11:00 AM
I've searched the HP (and other) boards and haven't found an answer that resolves this issue. A friend of mine recently bought a Dell Inspirion preloaded with Win 7 (64 bit). She has an HP 6940 Deskjet that's about a year old. Anyway, I set up her new system and installed the printer - it went just fine (or so I thought). But nothing will print. If I unplug the USB cable, there's an audible tone that tells me the OS knows I disconnected the device - same thing when I plug it back in. Everything I can check says the device is working properly - and all indicators are that it's "ready". However, when I print something, the document is queued up and instantly gone from the queue...then nothing. I have uninstalled and reinstalled 6 times with no luck in terms of printing - successful install, though - ha!
I printed a report from the printer of its settings and status so I know it will print. For the network status it does say "Offline" - which is odd. I've submitted the issue to HP support and received a couple emails with things to try - nothing has worked yet. I am at a loss as to what to do next. Tell her to buy a new printer I guess. Any and all suggestions would be welcomed - thank you!
02-14-2010 11:30 AM
Thank you for visiting the HP Support Forums. Since this is a duplicate post I'm going to lock this one, please check your other post here for replies:
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Rules of Participation