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05-02-2017 06:15 AM
My HP Officejet 7110 printer will not print magenta. I have tried multiple times to do the software clean printer head. But still no magenta. I am now looking for advice on how to remove and physically clean the printer head for the 7110 model. Any ideas?
05-03-2017 01:59 PM - edited 05-03-2017 02:03 PM
Welcome to the HP Forums!
I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.
I reviewed your post and I understand that the printer is not printing magenta.
I’d love to help!
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- When was the last time the printer was working fine?
- Have you made any software or hardware changes on the computer?
While I wait for the information, I recommend you to follow the steps in the below article and check if it helps.
Let me know how it works and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
05-03-2017 08:24 PM
05-05-2017 11:41 AM
It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out,
I'm the Riddle_Decipher & I'm at your service.
Let me ask you this, have you looked for any related HP Forum posts to help you with cleaning HP Print heads?
If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.
(Though the header/title may be different, the steps will help resolve your concern).
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee
05-05-2017 09:03 PM
Thanks for the link. I tried the option in this video (https://www.youtube.com/watch?v=f57jOGj-G5s) as my printhead seams to be of the non removable kind.
I placed wet tissues and manually ran the print head across them to clean and did this 3 times. But still no magenta.