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11-20-2012 09:25 AM
My printer locked up after losing wifi connection. Now it is stuck at a screen that says "use the setup cartridges that came with the printer". and will not leave that screen. I have reset the cartridges (they are the setup cartridges) and nothing changes. It asks if I want a demo or to set up. When I choose setup I have to reset clock and date then it goes straight to the cartridge screen and locks itsself there. Power off/on same result.
Any suggestions besides throw it at the wall. Just got it last week.
11-29-2012 01:50 PM
HP Technical Support Case Call Form:
I am not an HP employee.