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03-16-2012 01:32 PM
This is a strange issue... Here is what I would suggest, power on the product, open the top lid of the printer, hold the "*" button on the number pad until the printhead move to the left side. Remove the print heads, close the top lid and power off the printer. Wait for 60secs, power on the printer and reinstall the print heads. It should do its normal preparing printer process and initiate an alignment. Let me know if it finished this time or if it gave and error message on the LCD.
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12-22-2012 01:37 PM
It is not documented anywhere but HP Tech support had me to unplug the printer, let it stand for 30 seconds, then plug it back in. While it was going thru the cleaning and aligning printheads loop again , hold down the * key for 10 (ten) seconds, then release it, this acted as a reset switch, which this model doesnt have.
Amazing, the poblem went away. Give it a try.
03-11-2014 11:47 PM
This is simply RIDICULOUS!! First it said it needed a new print head, I paid $70 to replace it. Replacement was no good. I had to spend THREE HOURS on the phone with HP to get them to replace the print head. I spent $100 at Office Depot for NEW Ink Cartridtes. THis constant cleaning depleated the THREE color cartridges and 1/2 the BLACK cartridge. So the NEW print head arrived and it appears the Cartridge is FINE, but now it keep realigning again and again Depleting the ink in one more set of color cartridges.
I held the "* key for 10 seconds and now it is depleting what ever ink is left in the printer. I am going to pull the cartridges out and do the 60 second thing in a minute.
Next I will DEMAND hp replace the printer. I have had it for SEVERAL years there is NOTHING WRONG WITH THE PRINTOUTS THIS THING IS CLEARLY DEFECTIVE AND i AM FRUSTRATED TRYING TO FIX THIS PRINTER WHICH HAS HAD NO PROBLEMS FOR YEARS UNTIL I CHANGED A DAYM PRINTHEAD. HAS NOW DEPLETED 6 COLOR CARTRIDGES AND THE MOST SHOCKING THING IS THERE IS NO PROBLEM WITH THE PRINTOUT ALIGNMENTS, TEST PRINTOUTS THERE IS NO PRINTING ISSUE.
IS THERE A WAY TO TURN OFF THE ALLIGNMENT?? iF THIS IS NOT RESOLVED TONITE i WILL CONTACT HP TO REPLACE OR REPAIR MY PRINTER AT NO COST TO ME