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HP 8600 PLUS printer freezing up and going to pause

HP Recommended
HP Officejet Pro 8600 Plus
Mac OS X 10.6 Snow Leopard

With all the problems with this printer freezing up and going to pause would it cure the problem if I went to a wired connection to my Mac instead of wireless?

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Greetings @GRR2,


Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing issues with the printer freezing up and pausing. I would be happy to help you. 

 

It may be an issue with the network, you could try a direct USB cable to find out if it is a hardware issue with the printer or the network.

 

I would suggest updating the printer's firmware to see if that will help if you have another Mac running 10.8 or higher or possibly a PC since there isn't one available for 10.6 or 10.7. Just to get the firmware updated. Here is the link: HP Officejet Pro 8600 N911g_n Firmware.

 

Where are the printer and the router located?

What is in between them? (wall, floor, cement floor, fridge)

 

If this helps you to reach a solution, please click the "Accept as Solution" button. If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. Please let me know the outcome. Have a nice day!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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