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- Re: HP 8600 Scan to Email invalid credentials
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09-17-2015 10:22 AM
I'm trying to set up the scan to email on my printer and when it asks me to enter my gmail user id and password for the email verification it keeps coming back "Error the username and password are incorrect". Those same credentials log me into my email just fine. I even changed my password and tried again. I got the same message.
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Accepted Solutions
09-17-2015 11:27 AM
Hi,
Gmail had recently changed several security options which may block the printer from connecting to their servers.
First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/
Within the Signing in section ensure that "2-Step Verification" is set as "Off", as well ensure that "Access for less secure apps" is set as "Allowed", otherwise the verification will fail.
Within the Recent activity section click on "Devices", if you see any blocked connection attempt (it will be highlighted in red) click on Yes and follow the steps by allowing access for less secure apps...
Once you are done run a test for the outgoing user profile and check if the problem been resolved.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
09-17-2015 11:27 AM
Hi,
Gmail had recently changed several security options which may block the printer from connecting to their servers.
First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/
Within the Signing in section ensure that "2-Step Verification" is set as "Off", as well ensure that "Access for less secure apps" is set as "Allowed", otherwise the verification will fail.
Within the Recent activity section click on "Devices", if you see any blocked connection attempt (it will be highlighted in red) click on Yes and follow the steps by allowing access for less secure apps...
Once you are done run a test for the outgoing user profile and check if the problem been resolved.
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
06-07-2017 03:43 PM
Hello,
I have recently had th same issues configuring an HP OfficeJet Pro 8740. Using Gmail SMTP account as well.
Logged into the same gmail account and verified that 2-set verification is turned off and Allow less secure apps is ON.
However I am currently getting:
Incorrect credentials. Check your username/password and try again.
I am logged into the very same email account I would be using to authenticate for SMTP.
Email: ******@gmail.com
Email Server: smtp.gmail.com
Port: 587
(CHECKED) Always use secure connection (SSL/TLS)
(UNCHECKED) Validate server certificate
Maximum Size of Email - 10MB
Server requires authentication
----Username: ******@gmail.com
----Password: ******
06-09-2017 08:31 AM - edited 06-09-2017 08:34 AM
Hi @ChaseAyers,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are facing issues with scan to email setup from your HP OfficeJet 6950 All-in-One Printer.
This issue could occur scan to email is not configured properly or the printer might not be connected to the network.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you listed on page no. 13 and 14 of the user guide in the link: User Guide
Let me know how this works.
You have a good day ahead.
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