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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP8600 Officejet
Microsoft Windows 10 (64-bit)

I have sent short faxes to a local number and they work fine but longer faxes look like they spool,connect and are sending until they get to the last page then I get error message: Printer not connected. Anyone else have this issue?

4 REPLIES 4
HP Recommended

Hi @Banta

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues sending long distance fax.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2nDV0Cf

 

Let me know how it works and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

No, the problem is sending faxes locally. Short 1-5 pages go through but anything longer than that says fax failed.

HP Recommended

Hi @Banta

 

Thank you for posting back.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Hello Banta,

 

 

 

You can try another faxing method following steps in the User Guide for HP Officejet Pro 8600 Plus: http://h10032.www1.hp.com/ctg/Manual/c03026243

 

Below are the specific steps:

To send a fax from memory

1. Load your originals.

     - Load an original in the automatic document feeder (ADF).

2. Touch Fax, and then touch Fax Options or Fax Settings.

3. Touch Scan and Fax.

4. Enter the fax number by using the keypad, touch (Speed Dial) to select a speed dial, or touch (Call History) to select a previously dialed or received number.

5. Touch Start Fax. The printer scans the originals into memory and sends the fax.

 

Hope this helps!

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