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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-22-2017 06:54 AM

HP Recommended
Product: HP Officejet Pro 8630
Operating System: Microsoft Windows 10 (64-bit)

I keep getting this error:  Capture.PNG

 

Thank you for any help.

4 REPLIES 4

‎04-22-2017 07:57 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

For reinstallation, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-22-2017 06:20 PM - edited ‎04-22-2017 06:21 PM

HP Recommended

What am I supposed to be uninstalling? The HP Driver never installed.

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‎04-22-2017 07:06 PM

HP Recommended

Hi @Benny740

 

The drivers may not have installed sucessfuly, there could be some parts that were installed.

 

We're trying to get a "Clean" install.

 

Hope that clarifies.

 

You can also try this Microsoft Unintsaller which may detect any printer components:


https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-22-2017 07:11 PM

HP Recommended

That is what I figured, but it doesn't appear to list anything printer related.. or even HP related when I run it.

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