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‎04-26-2017 10:21 AM - edited ‎04-27-2017 08:06 AM

HP Recommended
Product: HP Officejet Pro 8710

I work for a large company that has several HP 8710's out in the field. More and more, we're seeing jobs get jammed up in the spooler on Windows 10 machines and it's starting to eat up support time.  We've installed the latest driver from HP but they are still having the issue. So I've resorted to putting a batch file in their machine that clears the spooler but they're having to run it 2 and 3 times a week.  It'll be very time consuming if we have to put this script on every machine we have in the field. Is this an issue with the 8710's drivers or MS's print spooler? 

1 REPLY 1

‎04-27-2017 03:02 PM

HP Recommended

@Dale_Services,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing print issue with your HP OfficeJet Pro 8710 All-in-One Printer wherein the jobs gets stuck in the print spooler.

 

This could be an issue with the print driver.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2oBsBAI

 

Also, let us know the operating system installed on the computer from the links below: 

 

1. Click Here if it is a Windows PC

 

2. Click Here if it is a Mac PC

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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