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HP 9250C Digital Sender - Device fails to install auth agent

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I have a 9250C that contiunes to fail when installing usgovt_auth_agent_cac_v2.11. The install of the 20140723 48.293.1 firmware appears to have succeeded, but I still do not have a smartcard option in the Authentication Manager settings. To support this, the user is asked for a username and password when a card is inserted rather than a PIN.

I have tried many times to install the agent, following all the instructions available on the HPRC resource site. I'm hoping someone here can shed some light on what can be done for this.

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