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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-07-2014 09:50 AM

HP Recommended

I just replaced my "empty" cartridges, but the yellow is printing green.  Even on the test page.  What is wrong?

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‎09-07-2014 12:19 PM

HP Recommended

A quick alternative to cleaning would be to make a large block of yellow on a page in a program such as Word or Paint (or some Mac equivalent if using a Mac).  Print the page a few times.  If there is improvement in color as the page progresses things may be recoverable, if the second page looks like the first then outlook is not so bright.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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6 REPLIES 6

‎09-07-2014 10:38 AM

HP Recommended

What printer model? 

 

The yellow printing as green would indicate an ink mix with yellow and cyan, perhaps in a defective printhead.  In some cases this may clear after a number of cleaning cycles.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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‎09-07-2014 11:04 AM

HP Recommended

Thanks Bob.  How do I clean the printhead?  Unfortunately, I have a meeting out of town tomorrow and needed to print a large amount of agendas, handouts, etc., and color is important :-/.

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‎09-07-2014 12:16 PM

HP Recommended

What printer model? What operating system?   The details for cleaning the printhead will depend on the answers....


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎09-07-2014 12:19 PM

HP Recommended

A quick alternative to cleaning would be to make a large block of yellow on a page in a program such as Word or Paint (or some Mac equivalent if using a Mac).  Print the page a few times.  If there is improvement in color as the page progresses things may be recoverable, if the second page looks like the first then outlook is not so bright.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎09-07-2014 04:53 PM

HP Recommended

Thanks, still getting a bit of green, but at least my color printouts look much better. 

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‎07-25-2017 04:38 PM - edited ‎07-25-2017 04:39 PM

HP Recommended

THANK YOU!!! I made an account just to say that! My printer started to print green instead of yellow all of a suddent and i tried a bunch of stuff to reanimate it. 

 

I printed 1 full page of yellow, it started off as green but the bottom of it was the right yellow!!!

 

THANKS again!

 

P.S. My printer is DeskJet 1050

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