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edgarbiii
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Message 1 of 2
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HP All in One software can't find an installed Envy 7640

HP Recommended

How can you scan without the hp software?  I can connect my HP Envy 7640 to the computer and print ok, but when I try to connect the printer to the HP All in one software to scan or check my ink levels the software finds my printer but won't connect.

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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