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Student
Posts: 1
Member Since: ‎01-10-2014
Message 1 of 3 (208 Views)

HP COLOR LASER JET CM 1312MPF

I have a HP COLOR LASER JET CM 1312MPF. I've got a problem with scanning. The computer says "no scanner found". I have already re-installed the printer but I've still the problem.

Does anybody knows the solution?

Thx

 

P.S. This thread has been moved from Printers – LaserJet  to  Multifunction and All-in-One. -HP Forum Moderator

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Tutor
Posts: 8
Member Since: ‎01-10-2014
Message 2 of 3 (202 Views)

Re: HP COLOR LASER JET CM 1312MPF

Have you installed the Full Software Solution from HP's website?  The link is here: http://h20564.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?sp4ts.oid=3558903

If that is not an option for you, in which manner are you installing the printer when you reinstall it?

Teacher
Posts: 338
Member Since: ‎06-12-2013
Message 3 of 3 (185 Views)

Re: HP COLOR LASER JET CM 1312MPF

RPROSSER is right get the full software and not just the print driver.
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