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YE242 Tutor
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HP CP1020 won't print in BW bc of low color ink

Hi,

 

I've been battling with this for months...

 

Of course, color catridges on this printer run out after 50 pages or so.... terrible... but at least the BW prints close to 500 pages...not bad...

 

Anyway,

 

Everytime a COLOR cartridge runs low, it SHUT DOWNS ANY printing, BW especially... I cannot print on BW even tho the BW cartridge is full.... WHY????

 

I've selected the option of "continue" to print on the device settings when color cartridges run low... yet, it still won't print...

 

IS THERE A WAY TO BYPASS THE COLOR CARTRIDGES AND PRINT ON BLACK AND WHITE ONLY????? I CANT BELIEVE HP MADE SOMETHING SO SIMPLE SO COMPLICATED..... they're supposed to be leaders in printing technology yet they can't even design something that should be so simple...

 

PLEASE HELP!!

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HP CP1020 won't print in BW bc of low color ink

Hi YE242,

 

What is the model number for your CP1020 printer?

 

What operating system are you using?

 

Are the cartridges OEM or Remanufactured?

I am an HP employee.

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YE242 Tutor
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HP CP1020 won't print in BW bc of low color ink

hi there...

 

it's CP1025W

Using OEM cartridges

Windows vista

 

Why does HP have to make things so complicated????

 

If i have lots of BLACK ink and I want to print in BLACK ONLY, why wouldn't it let me??????

 

this is a MAJOR DESIGN flaw...

 

PLEASE HELP!!

 

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HP CP1020 won't print in BW bc of low color ink

Hi YE242,

 

Have you opened the printer preferences, and selected print in black only option which should be located on the quality tab.

 

I would also suggest updating the firmware on the printer to the current firmware below.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-86491-5&cc=us&dlc=en&lc=en&...=

I am an HP employee.

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YE242 Tutor
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HP CP1020 won't print in BW bc of low color ink

hi there....still won't work

i downloaded the file you kindly suggested but it says "could not find appropriate firmware file"

any other suggestions?

 

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HP CP1020 won't print in BW bc of low color ink

Hi YE242,

 

Are any of the other cartridges empty?

 

This printer is designed to operate with all the cartridges in good working order.

I am an HP employee.

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YE242 Tutor
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HP CP1020 won't print in BW bc of low color ink

I fixed it thanks.....something in the Control Panel/Printers ...Administrator was selected so only "he" could print.....MS Vista, MS in general is a FKN JOKE.... This is my last Windows computer....next ones only MAC

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HP CP1020 won't print in BW bc of low color ink

Hi YE242,

 

Glad to hear the issue has been resolved. Have a wonderful day.

 

I am an HP employee.

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LorenFykes Tutor
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HP CP1020 won't print in BW bc of low color ink

Please help.

 

I have run out of MAGENTA ink, and my printer's menu (digital) screen doesn't allow me to do anything. It only flashes that I cannot print until the magenta ink cartridge is replaced. I cannot reset it to the main menu, or change any of its printing settings.

 

Are you saying that:

1) I cannot print only in black and white?

2) That I cannot change the setting of my printer to black/white only?

3) That if I could change my settings, I have to buy more ink before I can do so?

 

Please someone explain in detail what is the solution to this problem. Why is there no full explanation of this issue when so many people are having it?

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HP CP1020 won't print in BW bc of low color ink

Hi LorenFykes,

 

This color laserjet printer will supply you two warning about toner usage. The first is that it is running low. Which gives the customer an chance to purchase a replacment cartridges. The second is that it is out of toner, and at this point you will need to replace the cartridge to continue using the printer. You can print in black only mode by making changes to the printer preferences, but in most cases the color cartridges are still used in this process to give the customer the best possible true black.

I am an HP employee.

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