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08-04-2012 08:32 PM
I have a Color LaserJet CM1312nfi MFP printer and it is installed on a Windows 64 bit operating system. It will no longer print in color and is advising me to replace the cyan (and other colors) using black only. I still have 150 sheets of each color left. What is going on? Has anyone else had this problem and how do you correct it?
08-07-2012 11:41 AM
The HP Color LaserJet CM1312nfi MFP is a commercial printer. I recommend posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
Also, here is a link to the support page for the HP Color LaserJet CM1312 Multifunction Printer series:
09-23-2015 11:23 PM
Today Cyan and Magenta were not printing. Cleaning mode was No help. In the "Solving Print Quality Problems", where it said to inspect the cartridges, I noticed they seemed to be higher than the other two cartridges. Sure enough, they had somehow come unseated (printer is 5 yr old). Pressing those two cartridges down resolved the problem.
12-08-2015 08:17 PM
I had the same problem of my Color LaserJet only printing in black and white, I found out that the driver in the properties of my printer was incorrect. Once I made the change this corrected the problem... so Try this;
* Go to Device and Printers and find your printer icon
* right click and click on printer properties
* Click on the General Tab and view under "Features" and ensure that "Color" registeres as "yes"
* if this is not the case, click on the "Advanced" tab and make sure that un Driver, you ahve the "HP Color LaserJet CM1312 MFP Series PCL6
* Click OK
and you should be good to go.