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05-11-2013 10:13 AM
Hi, I'm new to the board and have a tough question for me. I bought a used 1050C and knew that the black printhead needed to be replaced per the front panel. Bought a new printhead, replaced it, and started getting the "reseat" yellow printhead error. I reseated the old one several times, cleaned the contacts with HPs cleaning tool and a wet coffee filter, no luck. Replaced the yellow print head, no luck, replaced all the print heads, no luck. I am at the end of the rope.
Ran the electronics test procedure and came up with the failure for the yellow printhead - 00345E 000004. I replaced the trailing cable since it looked worn. No help. Any suggestions? After all new catridges, actually 2 new yellow ones, I am out of money, time and frustrated.
Please help me, I need all the help I can get!
05-11-2013 08:04 PM
05-16-2013 06:43 AM
It looks like an issue with printhead itself, so you may try replacing the yellow printhead with a working one.
Do check the warranty start or end dates before buying & installing printheads & ink cartridges.
You may claim the defective printheads for replacement rather than buying new one for testing purpose.
If at all a working printhead does not resolve this issue, then I would suggest to obtain help from HP support, as it would require close physical inspection of device hardware (ink tubes, carriage, service station etc..)
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(Although I am an HP employee, I am speaking for myself and not for HP)