Hello - when I purchased new ink the printer stopped working. It prints only blank pages or faint horizontal lines. I tried printing both with black only, color only, and both black and color ink cartridges installed. The ink levels are shown to be almost full. I have unplugged the printer, reinstalled print cartridges, etc., everything that could be tried to fix it. I have also tried cleaning the printer heads as provided in the utility tool.
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HevnLgh I work on behalf of HP
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