My computer keeps saying printer is USB 2.0 and Laptop is 3.0 so will not print. It use to work on this same laptop until I change ink. my USB ports are black inside not blue could this of upgraded when windows 10 was added
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I see that you are having issues while connecting your printer to the recently updated Windows 10 PC. Do not worry, I'm here to help 🙂
Ideally, you should be having a regular USB (USB 2.0) port as well on your computer. So try connecting the printer to different USB port to try and fix the issue. If the issue still persists, check http://hp.care/2htfLxX and follow the steps under “USB 2.0 Device Does Not Work When Connected to a USB 3.0 Port”.
Please let me know if this resolves the issue, or if you require further assistance.
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