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Sammie-Nae
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7 6 0 0
Message 1 of 13
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Solved!

HP Deskjet 1510 All-In-One help! Won't install

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Hi there, 

 

So, I bought a new printer (HP Deskjet 1510 All-In-One help) for my Windows 8 Acer laptop but, it won't install. I tried the disk and online, i tried the help thingy-majig but it wont install, when it says 'Install Failed' i click details but it simply comes up with 'Installation Failed'... Yeah, thanks for the help, Captain Obvious! 

 

I have tried multipul times, upluged absolutly everything and restarted my computer but nothing happened. :Crying:

 

Please help!

-Sammie

 

1 ACCEPTED SOLUTION

Accepted Solutions
Shwetha
Level 3
Level 3
48 34 3 6
Message 9 of 13
Flag Post
HP Recommended

 

Hi 

 

Right click on the usb printing support in device manager and you get an option to update drivers,

 

please select this option, this should update the usb drivers.

 

Regards

HP

View solution in original post

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Shwetha
Level 3
Level 3
48 34 3 6
Message 2 of 13
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HP Recommended

Hi welcome to consumer forum.

 

May i know how have u connected the printer to your computer, is it through usb or n/w.

 

if you have a different pc, can u pls try to install this printer.

 

usually if its a winodws 8 pc and if your are connecting it through usb, computer will automatically detect for printer drivers.

 

please check and update , we will try to help you.

 

Regards

HP

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Sammie-Nae
Author
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Message 3 of 13
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It's through USB and I havn't got another computer that works but my friend had the same brand of printer and hers worked.

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Shwetha
Level 3
Level 3
48 34 3 6
Message 4 of 13
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HP Recommended

 

Hi

 

Please connect the printer with the usb cabel, and check in the Device mangaer in your computer

->under device manager please check for the Universal Serial Bus Controller for USB printing Support option(when printer is connected).

If its showing an attention symbol, try to update usb drivers.

 

Reply with the result , if not resolved will try to help you

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Sammie-Nae
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Message 5 of 13
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Thank you, i will try that now

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Sammie-Nae
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Message 6 of 13
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What do you mean 'update USB drivers?'

There was an explanation point in a triangle (!)

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Shwetha
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Message 7 of 13
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Hi

 

was it under usb printing support having attention symbol

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Sammie-Nae
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Message 8 of 13
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My Screen; My Screen AMy Screen

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Shwetha
Level 3
Level 3
48 34 3 6
Message 9 of 13
Flag Post
HP Recommended

 

Hi 

 

Right click on the usb printing support in device manager and you get an option to update drivers,

 

please select this option, this should update the usb drivers.

 

Regards

HP

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Sammie-Nae
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Message 10 of 13
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Sorry, i'm an idiot. What do you mean? Dumb it down like i am a four year old please.

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