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Honor Student
Posts: 3
Member Since: ‎09-22-2012
Message 1 of 5 (6,878 Views)

HP Deskjet 3050 wireless keeps changing to offline status?

Why does my wireless printer which did work previously keep changing to offline status? I'm using a HP Deskjet 3050.

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Regents Professor
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 5 (6,842 Views)

Re: HP Deskjet 3050 wireless keeps changing to offline status?

The printer sounds like it may have an unstable connection.

 

What brand and model is the router?

 

Does powering off the printer and turning it back on do anything to bring it back online?

 

What operating system does the computer use?

 

 

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Honor Student
Posts: 3
Member Since: ‎09-22-2012
Message 3 of 5 (6,834 Views)

Re: HP Deskjet 3050 wireless keeps changing to offline status?

What brand and model is the router?

The Router I am using is a Thompson Speed Touch ST585.

 

Does powering off the printer and turning it back on do anything to bring it back online?

Sometimes but usually not.

 

What operating system does the computer use?

Vista.

Regents Professor
Posts: 5,568
Member Since: ‎09-23-2010
Message 4 of 5 (6,831 Views)

Re: HP Deskjet 3050 wireless keeps changing to offline status?

[ Edited ]

It sounds like the printer may not be maintaining a stable network connection since power cycling it seems to help sometimes.

 

Try setting a static IP address as outlined in step five of this document from HP.  There are other steps listed, but setting a static IP address tends to have the most success.  This should tell the printer to not use the DHCP protocol and give it all the information it needs to communicate with the network.

 

Let me know what happens.

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Honor Student
Posts: 3
Member Since: ‎09-22-2012
Message 5 of 5 (6,821 Views)

Re: HP Deskjet 3050 wireless keeps changing to offline status?

Thanks for the advice.  I've simply been updating the IP address on the start menu.

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