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Honor Student
Posts: 3
Member Since: ‎09-25-2012
Message 1 of 2 (2,346 Views)

HP Deskjet 3520 series Toolbox > Device Services > And clicked on Clean PrintHeads

MY HP Deskjet Ink Advantage 3525 e-All-in-One Printer has four ink cartidge. Out of four cartidge my Black ink cartridge level was 20% and rest 3 colors Cyan, Magenta, Yellow having 80 % ink level. Now the issue is that when my black printouts was missing few fonts. So I went to HP Deskjet 3520 series Toolbox > Device Services > And clicked on Clean PrintHeads. After the print heads was cleaned with one sheet of paper. To my horror when i clicked on Estimated Ink levels. All the 4 print cartridge ink level came down to 20 %. But as explained earlier my 3 cartridges of Cyan, Magenta, Yellow were having 80% ink levels. Why this problem has happened why did my color cartridges ink level has come down drastically by just clicking the option of Clean Printheads ? This has caused me a huge loss without having utilized these 3 color print cartidges. Waiting for your expaination on the same.

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Provost
Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 2 (2,331 Views)

Re: HP Deskjet 3520 series Toolbox > Device Services > And clicked on Clean PrintHeads

Refer to following post

I am an HP employee.

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