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Top Student
Posts: 3
Member Since: ‎12-27-2009
Message 1 of 11 (55,415 Views)
Accepted Solution

HP Deskjet 3845 - Windows 7

[ Edited ]

Status: "Basic" driver installed.

Connection: USB

Issue: Printer will not print in color, regardless of insert of new color cartridge and grayscale disabled.

 

I tested the printer on a different computer connected to the same network and it prints in color just fine. Process of elimination leads me to believe that Windows 7 is the problem, as there is no proper drive for it out yet.

 

However, I presume the "Basic" driver should be enough for Windows 7 to be able to print in color. No?

0
Accepted Solution

Re: HP Deskjet 3845 - Windows 7

Yeah.. I know about that one. I noted that I have that installed already. Thanks, though.

 

Edit: I solved the problem. I uninstalled/re-installed the printer and got the color back. I should've done that to begin with, haha.

View solution in context
PhD Student
Posts: 945
Member Since: ‎11-24-2008
Message 2 of 11 (55,394 Views)

Re: HP Deskjet 3845 - Windows 7

Visit Windows Update and click on Check for updates for a possible driver update for your HP printer.

Carey Frisch
Microsoft MVP
Windows Expert - Consumer

Top Student
Posts: 3
Member Since: ‎12-27-2009
Message 3 of 11 (55,382 Views)

Re: HP Deskjet 3845 - Windows 7

I wish it was that simple. I just did that and there isn't an updated driver. I heard that a Windows 7 driver for HP wasn't coming out until January.

 

I guess I'll have to wait for the driver to come out, then. Thanks for your help.

PhD Student
Posts: 770
Member Since: ‎11-17-2009
Message 4 of 11 (55,373 Views)

Re: HP Deskjet 3845 - Windows 7

[ Edited ]

MistressSheena,

 

      Windows 7 does have a Windows update driver for your printer.  Its the 3840 series driver.  Look at this link.  This document should walk you thru on how to install your printer.

 

http://support.hp.com/us-en/document/c01874792

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Top Student
Posts: 3
Member Since: ‎12-27-2009
Message 5 of 11 (55,371 Views)

Re: HP Deskjet 3845 - Windows 7

[ Edited ]

Yeah.. I know about that one. I noted that I have that installed already. Thanks, though.

 

Edit: I solved the problem. I uninstalled/re-installed the printer and got the color back. I should've done that to begin with, haha.

Student
Posts: 1
Member Since: ‎12-25-2010
Message 6 of 11 (41,155 Views)

Re: HP Deskjet 3845 - Windows 7

 
Student
Posts: 1
Member Since: ‎12-29-2010
Message 7 of 11 (40,802 Views)

Re: HP Deskjet 3845 - Windows 7

I think I need to uninstall and then reinstall a printer (HP Deskjet 6940) because it's not printing. 

 

1) On Windows 7, how do I uninstall a printer?--->Do I just select "Remove Device" after right-clicking on the printer icon under "Devices & Printers"?

2) Then after uninstalling the printer, do I just reinstall by simply plugging in the printer back onto my laptop (it's a USB connection)?

Student
Posts: 1
Member Since: ‎12-19-2011
Message 8 of 11 (21,764 Views)

Re: HP Deskjet 3845 - Windows 7

bom dia preciso driver de instalaçao hp deskjet 3845

PhD Student
Posts: 770
Member Since: ‎11-17-2009
Message 9 of 11 (21,756 Views)

Re: HP Deskjet 3845 - Windows 7

use this link and select your operating system(WIndows XP, Vista or Win 7/Mac) and download the software.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&jumpid=reg_r1002_usen&lc=en&product...&

I was an HP employee

If I have helped you solve your issue please mark it as solved

**Say Thanks By Clicking on the Kudos Star**
Student
Posts: 1
Member Since: ‎01-24-2012
Message 10 of 11 (20,050 Views)

Re: HP Deskjet 3845 - Windows 7


MistressSheena wrote:

Status: "Basic" driver installed.

Connection: USB

Issue: Printer will not print in color, regardless of insert of new color cartridge and grayscale disabled.

 

I tested the printer on a different computer connected to the same network and it prints in color just fine. Process of elimination leads me to believe that Windows 7 is the problem, as there is no proper drive for it out yet.

 

However, I presume the "Basic" driver should be enough for Windows 7 to be able to print in color. No?


 

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