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Honor Student
Posts: 2
Member Since: ‎04-20-2010
Message 1 of 3 (1,192 Views)

HP Deskjet 6980 - Error - Printing

I have a HP Deskjet 6980 that is connected to one computer by USB and another via our home network. We are constantly failing to print and get the message "Error - Printing", but no other information. I have checked that the driver is properly installed and we have rebooted the PCs and the printer. The error persists. Are some other things I can do?

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 3 (1,185 Views)

Re: HP Deskjet 6980 - Error - Printing

Make sure that the host computer does not go to sleep (Control Panel > Power Settings).

 

What operating systems?

I am employed by HP

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Honor Student
Posts: 2
Member Since: ‎04-20-2010
Message 3 of 3 (1,182 Views)

Re: HP Deskjet 6980 - Error - Printing

I checked and neither PC is in sleep mode. The networked wireless PC has a Vista operating system and the USB connected PC has XP.

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