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Tutor
Posts: 9
Member Since: ‎11-20-2013
Message 1 of 3 (2,399 Views)
Accepted Solution

HP Deskjet 960c Software

I recently  purchased a new computer for my wife.  The OS is Windows 7 Professional.  Her printer is an HP deskjet 960c.  I cannot seem to find the installadiotn disks for the printer and the HP website seems to say that there is no downloadable software for that model printer.

 

Help, please.

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Accepted Solution

Re: HP Deskjet 960c Software

Hi @sdculp ,

 

I see that you need the drivers for Windows 7. I can help you with this.

I have provided the steps to install the Windows drivers for the Deskjet 960c.

 

When you connect the printer to the Windows computer, it might automatically install the drivers.

 

If it didn't, then follow the steps to add the printer.

 

From the Windows taskbar, click the Windows icon (), and then click Devices and Printers

  1. Click Add a printer. The Add Printer window opens.
  2. Click Add a local printer.
  3. Click Use an existing port.
  4. Click the Use an existing port drop-down list, select USB.
  5. Under Manufacturer in the Install the printer driver window, click HP.
  6. Select your printer model from the list. If it isn't listed install a generic driver.Deskjet 990, Deskjet 450 or the Deskjet 9800.

Test the printer.

 

Hope this helps resolve your issue.

 

Have a wonderful day!
Thank You.

View solution in context
Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 2 of 3 (2,373 Views)

Re: HP Deskjet 960c Software

Hi @sdculp ,

 

I see that you need the drivers for Windows 7. I can help you with this.

I have provided the steps to install the Windows drivers for the Deskjet 960c.

 

When you connect the printer to the Windows computer, it might automatically install the drivers.

 

If it didn't, then follow the steps to add the printer.

 

From the Windows taskbar, click the Windows icon (), and then click Devices and Printers

  1. Click Add a printer. The Add Printer window opens.
  2. Click Add a local printer.
  3. Click Use an existing port.
  4. Click the Use an existing port drop-down list, select USB.
  5. Under Manufacturer in the Install the printer driver window, click HP.
  6. Select your printer model from the list. If it isn't listed install a generic driver.Deskjet 990, Deskjet 450 or the Deskjet 9800.

Test the printer.

 

Hope this helps resolve your issue.

 

Have a wonderful day!
Thank You.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Honor Student
Posts: 1
Member Since: ‎03-21-2015
Message 3 of 3 (2,317 Views)

Re: HP Deskjet 960c Software

[ Edited ]

Hi Gemini02,

After reading your post, I got the idea that Windows 7 64-bit imbedded drivers for other HP Deskjet printers might actually work with the 960 and they did for me. The Win 7 basic drivers give a bare bones interface where I can select to print in Black&White, Color, Normal, Draft etc. The problem comes when printing pictures, color print or gray shades of print. In most cases, I get nothing, even in the Best setting.


Deskjet 970, 1220, and 1280 drivers all work better than 960c drivers. With these I got pictures to print, but very grainy, and all shades of gray printed as black.


Tried HP Photosmart 8700 (HP) and got a better interface, much better photo quality and different shades of gray. Haven't tried color yet.


How I changed drivers:

Go to Devices and Printers, right-click on printer
Select “Printer Properties”
Select Advanced tab
Select New Driver, goes to Add Printer Driver Wizard
Click Next, Select Manufacturer + Model
Click Next, then Finish.
Click Apply on Printer Properties page that pops up.
Test the printer

 

Thanks for the idea,
bbjunky

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation