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Honor Student
Posts: 2
Member Since: ‎02-04-2010
Message 1 of 6 (16,613 Views)

HP Deskjet F2480 scanning problem

How do you fix the scanning problem with HP Deskjet F2480?

 

It prints when I use MS Word document, but when I click the scan button on the printer it doesn't open up the software. I tried to open the HP Solution Centre and it told me that it couldn't locate the software and would close.

 

I don't think it actually scanned anything because normally when it does it will open up the gallery showing it scanned even when I tried to do an update directly with the software it just keeping processing without completing. I tried to install manually the software from the website, but still doesn't seem to resolve the problem.

Honor Student
Posts: 2
Member Since: ‎02-09-2010
Message 2 of 6 (16,522 Views)

Re: HP Deskjet F2480 scanning problem

It doesn't work no. Are you using XP too? The only way I can do it is by opeing Paint and scanning through that! Terrible software design by HP

Top Student
Posts: 6
Member Since: ‎02-11-2010
Message 3 of 6 (16,472 Views)

Re: HP Deskjet F2480 scanning problem

I have a PC running XP. Said printer is working fine but scanning works with Windows scanning wizard only.

When I start HP software and select SCAN, it opens up a window saying "Windows configures scan" and tries to install software. Then there is a prompt for a software location and only way to get to the scanning successfully is to insert the HP disk that came with the printer.

 

First I thought that this is normal and system is configuring the scanner for future use, but after I re-started the PC and tried to scan again using HP utility, the same window opened up saying "Windows configures scan" and prompt again for disk.

 

What do I have to do to get the scanning to work using HP utility?

Student
Posts: 1
Member Since: ‎10-08-2010
Message 4 of 6 (12,720 Views)

Re: HP Deskjet F2480 scanning problem

i cannot make it work too.  i am using vista 32 bit. i have exerted too much effort but no to avail :'(

 

if you're using paint, ur actually printing the document but not scanning it... hayyy... i hope people from hp could help us to maximize the feature of this model (sigh)

Student
Posts: 1
Member Since: ‎05-24-2011
Message 5 of 6 (7,911 Views)

Re: HP Deskjet F2480 scanning problem

Me too, but I forgot. Do you just connect up the printer, go on Paint and click "From Scanner/Camera"?

Student
Posts: 1
Member Since: ‎10-18-2011
Message 6 of 6 (5,726 Views)

Re: HP Deskjet F2480 scanning problem

Hi,

for HP Deskjet f2480 software page. maybe the problem is solved. good luck

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