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Top Student
Posts: 8
Member Since: ‎10-05-2015
Message 1 of 13 (561 Views)

HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

Product Name: Deskjet Ink Advantage 3540
Operating System: Microsoft Windows 10 (64-bit)

I have Deskjet Ink Advantage 3540  e- All-In-One Printer which was wokring fine for almost one year. 

It was conncted to my ROuter and was able to scan all the networks around it. 

 

Then I powerd off the Printer, went on vacation, came back and started Printer. 

All functionality works as expected when conncted by USB cable. 

 

However the printer is now not able to find any wireless network around it. The printer hangs on the screen "Searching for network". the only way to get it responsive again is powerdown and power up. 

It wors fine untill I go to wifi network search mode. 

 

Even WIFI Direct connections are not working. 

I have laready tried

1. Factory resetting Printer. 

2. Factory resetting Router.

 

I dont think its Router or network issue as all other devices in my home work flawlessly with router and printer can not find any network at all (Not mine, not neibours which mobile phone can see SSID, not the Hotspot created on mobile)

 

Please guide. 

0 Kudos
Provost
Posts: 21,074
Member Since: ‎07-30-2012
Message 2 of 13 (548 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

Please print out a Network config sheet and post the results.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired.

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Top Student
Posts: 8
Member Since: ‎10-05-2015
Message 3 of 13 (542 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

[ Edited ]

Capture.PNG

 

It prints 1 Page as attached and it loads 2nd page for printing then it hangs again on Now printing....

only way to get it back to work is power down by removing power cable... 

Top Student
Posts: 8
Member Since: ‎10-05-2015
Message 4 of 13 (508 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

Can any one please help me out. 

WIreless Test report : - Hangs on Now printing. 

Network configuration Page:- Hangs on 2 nd page Now printing. 

 

WIfi Setup hangs on now searching. 

 

I already tried , WIfi Direct, WPS set up... everything fails and ends in hanging the Printer. 

 

If I use USB conncetion normal prints, copy  and scans work flawlessly. 

 

Please suggest. 

Provost
Posts: 21,074
Member Since: ‎07-30-2012
Message 5 of 13 (501 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

Reset your printer back to Factory/Network defaults. Then go into the printer and disable Wireless Direct to get rid of the printers SSID. Now got back and try to connect to your routers SSID.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired.

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Top Student
Posts: 8
Member Since: ‎10-05-2015
Message 6 of 13 (487 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

Thanks. I will try to do it after reaching home today and then update you with the results.

Top Student
Posts: 8
Member Since: ‎10-05-2015
Message 7 of 13 (474 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

I tried that even with Wireless Direct disabled, printer hangs on Now searching for wireless networks. 

 

I did printer reset by following below combo... 

Home Cancel Home Home.... 

then Parital Full restore then OOBE restore. 

then made sure that wireless Direct is turned off... 

 

then tried to set up WIreless networks , Printer hangs on "Now searching for wireless networks..."

 

Please help. 

Provost
Posts: 21,074
Member Since: ‎07-30-2012
Message 8 of 13 (460 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

Don't search for wireless networks, enter your SSID yourself and by pass that.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired.

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Top Student
Posts: 8
Member Since: ‎10-05-2015
Message 9 of 13 (455 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

How can I enter SSID manually on printer itself? 

 

I tried using software from laptop but it doesnt work either . please see below for screenshots for

1.  Seaching SSID result. 

2. Screen shots after mannualy entering ssid and clicking next. 

 

Printer 1.PNGPrinter 2.PNGPrinter 3.PNG

Top Student
Posts: 8
Member Since: ‎10-05-2015
Message 10 of 13 (451 Views)

Re: HP Deskjet Ink Advantage 3540 e- All-In-One Printer Fails to search WIFI

If I try to copy laptop WIFI settings over to Printer using software I still get unknown error. 

Please see the screen shots. 

 

Printer 1.PNGPrinter 2.PNGPrinter 3.PNG

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