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08-25-2014 10:58 PM
My HP ENVY 100 printer has worked in the past with HP remanufactured cartridges, but for the first time I am getting the INK CARTRIDGE FAILURE without the ability to get beyond that message. These are both NEW cartridges purchased at Office Depot. Previously, if I took the cartridge out and replaced it, I could get beyond that rejection. Apparently not this time! I cannot get past the message, "Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges." I cleaned the connections as advised and it did not solve the issue. Any other solutions?
08-25-2014 11:08 PM - last edited on 03-07-2017 07:13 PM by OscarFuentes
The document here may help resolve the issue, cleaning the cartridge contacts as shown in solution two may help.
If not I would suggest returning the cartridge to Office Depot for a replacement. It appears you have a defective cartridge, not unusual for third party cartridges. See the document here for a study of third party cartridge reliability: http://www.buyerslab.com/products/samples/HP-Inkjet-Cartridges-vs-Refilled-Cartridges.pdf
Bob Headrick, HP Expert
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12-22-2015 07:02 PM
I have an HP Envy 100 that had a paper jam, and after clearing the paper, I now have a message that reads: "Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges. " I replaced the colored on that was identified as being a problem with a new color cartridge. I still have the same message on the screen (even after unplugging and resetting everything) and am stuck! Can't get any other options to come up and can't get the machine to response in any manner. Any suggestions on how to fix? This printer/copier was working fine up until this!!