Printer is conected to my laptop via USB. Everytime I go to print a word document or PDF I send it to the printer, see the file in the print queue and then after 5 seconds it disappears without anything being printed.
I have uninstalled and reinstalled the full driver and software for my printer 3 times now and have run the print and scan doctor 5.0 twice. Everytime it cannot print the test page but can print the internal page. I get the response that it is the software not being up to date yet I keep downloading the most recent version from online "EN4500_198.exe (110.1 MB)" this is beyond frustrating. Please help.
Welcome to the HP Forums. I would be happy to help you with your HP ENVY 4500 printer. I understand that the print job keeps disappearing from queue and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Rename the HPBXPSRENDER.DLL file
Right-click the Start button () or the lower left corner of the screen, click Search, and then type %windir%.
Double-click the System 32 folder, double-click the Spool folder, and then double-click the Drivers folder.
Double-click the x64 folder or the w32x86 folder, depending on your operating system, and then double-click the 3 folder.
Right-click the HPBXPSRENDER.DLL file, and then click Rename.
Delete the DLL suffix, type OLD in its place, and then press Enter. The file name now displays as HPBXPSRENDER.OLD.
When the "If you change the file name extension, the file might become unstable. Are you sure you want to change it?" message displays, click Yes.
Close the window.
Click here and follow the document for more troubleshooting steps.
Let me know how it goes.
Sandytechy20 I am an HP Employee
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