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V_1
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HP ENVY 4500 Print Disappearing from Queue

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HP ENVY 4500
Microsoft Windows 10 (64-bit)

Printer is conected to my laptop via USB. Everytime I go to print a word document or PDF I send it to the printer, see the file in the print queue and then after 5 seconds it disappears without anything being printed.

 

I have uninstalled and reinstalled the full driver and software for my printer 3 times now and have run the print and scan doctor 5.0 twice. Everytime it cannot print the test page but can print the internal page. I get the response that it is the software not being up to date yet I keep downloading the most recent version from online "EN4500_198.exe (110.1 MB)" this is beyond frustrating. Please help. 

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sandytechy20
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@V_1

 

Welcome to the HP Forums. I would be happy to help you with your HP ENVY 4500 printer. I understand that the print job keeps disappearing from queue and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Rename the HPBXPSRENDER.DLL file

  • Right-click the Start button () or the lower left corner of the screen, click Search, and then type %windir%.
  • Double-click the System 32 folder, double-click the Spool folder, and then double-click the Drivers folder.
  • Double-click the x64 folder or the w32x86 folder, depending on your operating system, and then double-click the 3 folder.
  • Right-click the HPBXPSRENDER.DLL file, and then click Rename.
  • Delete the DLL suffix, type OLD in its place, and then press Enter. The file name now displays as HPBXPSRENDER.OLD.
  • When the "If you change the file name extension, the file might become unstable. Are you sure you want to change it?" message displays, click Yes.
  • Close the window.

Click here and follow the document for more troubleshooting steps.

 

Let me know how it goes.

Cheers.

 

Sandytechy20
I am an HP Employee

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