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Top Student
Posts: 2
Member Since: ‎10-13-2013
Message 1 of 4 (1,156 Views)
Accepted Solution

HP ENVY 4500

I have a new HP ENVY 4500 printer which installed without problem but when I try to print the computer tells me the printer is offline and I can't work out how to get it online

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Accepted Solution

Re: HP ENVY 4500

I resolved it via the telephone helpline thank you - I had to re-set my wireless router

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Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 4 (1,135 Views)

Re: HP ENVY 4500

[ Edited ]

If you haven't looked this document already, it may offer some help:

 

'Printer is offline' Message Displays on the Computer and the Printer Will Not Print

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Top Student
Posts: 2
Member Since: ‎10-13-2013
Message 3 of 4 (1,129 Views)

Re: HP ENVY 4500

I resolved it via the telephone helpline thank you - I had to re-set my wireless router

Student
Posts: 1
Member Since: ‎01-11-2014
Message 4 of 4 (896 Views)

Re: HP ENVY 4500

thank you

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