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jazzman5
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HP ENVY 4520 - Adjust Print Quality?

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HP ENVY 4520
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I recently purchased a HP ENVY 4520 to use with my IPad for printing using the air play setup. The quality is very poor, text is too faint. I have tried cleaning the ink heads through the printers control panel, not much improvement. I am now wondering if the printer is set on "draft" mode? How can this be checked when the printer is only setup for air play?  The only controls that I have are on the printer itself and I cannot find any reference for adjusting the print quality or to check if it's in draft mode?

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Chimney_83
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Greetings @jazzman5

 

Thanks for the post,

 

I understand that you are not happy with the print quality you receive when you print from your iPad.

Kudos to you for trying to clean the printhead and trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you.  

Do you face the same print quality when you make a copy on your printer?

Have you tried to use HP AIO Remote on your iPad?

 

Copy function of a printer is independent of the software on the computer.

If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)

If the printer still does not make a copy after a hard reset. Please contact our phone support for the service or upgrade options for the printer. 

If the printer makes a good copy, recommend you install and use HP AIO Remote on your iPad, as it provides a lot of features to control the printer. Click here to know more 

For other mobile printing solutions, please refer to this HP Article

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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