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‎04-14-2017 05:18 PM

HP Recommended
Product: HP ENVY 4520 All in One
Operating System: Microsoft Windows 7 (64-bit)

My HP ENVY 4520 ALL-IN-ONE printer stopped working.  I have been using it for several months wireless.

I've tried to reinstall the  printer with the disc and also from the HP web site.  I uninstalled and reinstalled each time.  I first tried installing wireless again and after about 5 hours of trouble shooting and uninstalling and reinstalling I gave up and decided to use the USB cable.  Same situation nothing after several hours of frustration.  Each time the test sheets print but when I try to print a document...NOTHING!

My operating system is Windows 7 SP1 64 bit.  

2 REPLIES 2

‎04-15-2017 10:25 AM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎04-17-2017 05:39 AM

HP Recommended

Did this several times without any success.

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