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Geordie-P
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HP ENVY 5020 All-in-One Printer error code 0xc4eb8004

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HP Envy 5020
Microsoft Windows 7 (64-bit)

I was asked by a customer to setup her HP Envy 5020. She had tried to do it but failed and the display panel was showing the following error "ERROR CODE 0xc4eb8004" and all the lights/icons were blinking constantly.

 

I performed a hard reset several times but allways the same error. The print head does not move out on opening the lid so I could not remove and reinsert the inks.  It is the original install inks that came with the printer.

 

I have googled the error and found a few other with the same problem but no solutions.

 

Any suggestions welcome.

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sandytechy20
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@Geordie-P

 

Welcome to HP forums, I see that you are getting printer error.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

 

Regards,

Sandytechy20
I am an HP Employee

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pguardiola
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Hello, I've got same problem as described. I've toched on/off button and The ligths are now fixed (only help and blue led). Is the printer broken? I've just purchased it.

 

Thanks in advance!

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kevin-t
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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