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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2017 02:11 AM

HP Recommended
Product: HP ENVY 5644

My printer will print but when more than 1 page it will spit out an unprinted page and then jam after printing the second page and so on.I get a paper jam message but there is no jam. I then press okay and it goes on and repeats the same issue. A bit irrittaing when you are trying to print 20 pages.

Many Thanks

1 REPLY 1

‎05-19-2017 10:33 AM

HP Recommended

Hi @ECalder,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP ENVY 5644 e-All-in-One Printer keeps printing an extra blank page.

 

This issue could occur if the antivirus software or the printer firmware is not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: An Extra Blank Page Prints (Windows)

 

Also, let us know the operating system installed on the computer from the links below: 

 

1. Click Here If Windows Operating System is installed

 

2. Click Here If Mac Operating System is installed

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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