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Honor Student
Posts: 3
Member Since: ‎07-19-2014
Message 1 of 5 (260 Views)

HP Envy 100 D410 a

My HP Envy 100 printer is able to print, but the touch screen only has the HP logo and none of the functionalities. I have unplugged it, switched it back on. To no effect. can someone help?

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Provost
Posts: 18,942
Member Since: ‎01-03-2011
Message 2 of 5 (250 Views)

Re: HP Envy 100 D410 a

Hi,

Temporary plug the printer to your PC with a USB, then download and run the following tool to recover the printer:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-92513-1&cc=us&dlc=en&lc=en&...

 

Hope that may help,

Shlomi

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If my post resolve your problem please mark it as an Accepted Solution Smiley Happy
Honor Student
Posts: 3
Member Since: ‎07-19-2014
Message 3 of 5 (246 Views)

Re: HP Envy 100 D410 a

Hi ShlomiL

 

unfortunately I have an OS operating sytem (MacAir). Can you suggest an OS equivalent? Thanks in advance. Raf

Honor Student
Posts: 3
Member Since: ‎07-19-2014
Message 4 of 5 (245 Views)

Re: HP Envy 100 D410 a

Hi Shlomi

 

just as a follow upto my message below. The panel does NOT display a "power down..." message. It just has the HP logo, and none of the funtions around the panel are lit up.


ShlomiL wrote:

Hi,

Temporary plug the printer to your PC with a USB, then download and run the following tool to recover the printer:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-92513-1&cc=us&dlc=en&lc=en&...

 

Hope that may help,

Shlomi


 

Provost
Posts: 18,942
Member Since: ‎01-03-2011
Message 5 of 5 (238 Views)

Re: HP Envy 100 D410 a

Hi,

This tool is quite old and it is only available for OS X 10.5 or 10.6, not for newer OS X versions:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-92884-2&cc=us&dlc=en&lc=en&...

 

If you have a newer OS version, I would suggest trying to get a Windows 7 laptop from family, friend, etc. and give it a try although it described a bit differently. this is the only option you may try other then servicing the device.

 

Hope that may help,

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution Smiley Happy
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