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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-20-2017 07:47 PM

HP Recommended
Product: HP Envy 4500
HP Envy 4500 blk ink replaced but still showing to replace ink and all buttons were disabled
1 REPLY 1

‎04-21-2017 06:34 PM

HP Recommended

Hi @HPdriver2,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are running into cartridge issue, don't worry as I have a few steps which should help you to resolve this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP ink cartridges?

Have you tried to perform a Hard reset on the printer?

Have you tried to clean the cartridge contacts?

 

In the meantime, let's try these steps here:

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

I would then suggest following the steps laid out in this document on A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays on the Control Panel.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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