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Posts: 1
Member Since: ‎03-30-2014
Message 1 of 2 (1,092 Views)

HP Envy 4500 is dropping every third line

We bought and successfully installed an HP Envy 4500 all-in-one printer a few months. It printed fine until today. Now it is dropping every third line of black type. We've changed the ink cartridge, cleaned the printhead, cleaned the ink smear, but the problem persists. We're at a loss. Any suggestions would be appreciated.

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HP Support Agent
Posts: 14,802
Member Since: ‎03-26-2014
Message 2 of 2 (1,064 Views)

Re: HP Envy 4500 is dropping every third line

[ Edited ]

Hi HPChrisC24,


Welcome to the HP Forums!


I see that you are having a print quality issue with your black ink dropping every third line. I suggest to try and use our print quality quide to try and resolve your issue. Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.


Hope this information helps, and thank you for posting. Smiley Happy

I work on behalf of HP

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