HP Envy 4500 printer cartridge problem

[cdj25]

I have a HP Envy 4500 printer and was using TESCO 301 colour and black cartridgesd.  The printer stopped working with an error message that the cartridges weren't compatible.  I have today purchased HP colour and black 301 cartridges and I am still receiving an error maessage stating 'ink cartridge problem, the following cartridge should nbe replaced' .  I have followed the online guidance and have switched it on and off, cleaned the connections etc to no avail.  It still won't work - any advice?

[The_Fossette]

Hi @cdj25

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are getting ink cartridge error.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2nR8vNQ

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!