I have a HP Envy 4500 printer and was using TESCO 301 colour and black cartridgesd. The printer stopped working with an error message that the cartridges weren't compatible. I have today purchased HP colour and black 301 cartridges and I am still receiving an error maessage stating 'ink cartridge problem, the following cartridge should nbe replaced' . I have followed the online guidance and have switched it on and off, cleaned the connections etc to no avail. It still won't work - any advice?
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The_Fossette I am an HP Employee
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