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Student
Posts: 1
Member Since: ‎11-25-2013
Message 1 of 2 (1,196 Views)

HP Envy 4500 - problem printing

I just bought then Envy 4500 last Friday, I installed everything and had no problem printing things out all day Friday and Saturday.  I am trying to print some stuff out today for work, and am getting no response.  I am using the wireless connection in my home, and trying to print from my laptop the same computer I was using last week.  I select the printer, click print, and nothing happens.  Last time I tried, it gave me an error message and said there were 6 documents waiting to be printed.  Not sure what the problem is here, I tried turning it on and off and also unplugging it but nothing seems to work!  Any help would be appreciated!!

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Teacher
Posts: 175
Member Since: ‎08-10-2011
Message 2 of 2 (1,189 Views)

Re: HP Envy 4500 - problem printing

[ Edited ]
Please download the HP Print and Scan Doctor from the link below and run it.

http://support.hp.com/us-en/document/c02073861

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