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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-10-2015 07:17 PM

HP Recommended

Need to reset password for wifi on HP Envy 5530

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-11-2015 06:08 PM

HP Recommended
Kindly check at the bottom of your router, unless you have changed it.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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22 REPLIES 22

‎02-10-2015 09:19 PM

HP Recommended

Hello, 

 

Could you provide more details to assist you better ?

> is the printer connected to a wireless router ?

 

Or

 

> are you connecting your PC to printer's Wireless Direct ?

 

May i also know the Operating System you PC is working with.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎02-11-2015 04:07 PM

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printer is connected by cable to a modem with wifi

operating system is Windows vista

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‎02-11-2015 04:10 PM

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printer is connected directly to the computer with a cable.

printer has wifi capabilities, tried them but didn't work well.

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‎02-12-2015 02:32 AM

HP Recommended

Hello,

 

I guess you are trying to reset the wireless network password, if so, then you may have to contact your internet service provider or go through the manuals that came with the router / modem.

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎02-12-2015 09:30 AM

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The HP Envy 5530 is connected to the computer by cable. The password has nothing to do with the router. It is for connecting my iphone to the printer by wifi. The password is only for the printer is different than the one for the router.

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‎02-12-2015 09:44 AM

HP Recommended

Hello,


On the home screen of the printer, on the top row, locate for Wrench icon, and then touch the icon ( wireless direct ) that is right to it.
Printer would display Wireless Direct Menu.
Touch on "Display Password" to obtain the password.

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎02-12-2015 10:03 AM

HP Recommended

there is no "wireless direct" option. I have:

wireless off

wireless

wireless setup wizard

Wi-Fi protected setup

view wireless details

print reports

advanced settingsrestore network defaults

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‎02-12-2015 12:50 PM

HP Recommended

fixed it by pushing wps button on router/modem and restore network defaults on printer.

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‎11-11-2015 05:09 PM

HP Recommended

i don't know my wifi password. how do i get around this

 

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