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SarahM1
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Message 1 of 2
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HP Envy 5540 "Printer Not Found" on Mac

HP Recommended
HP Envy 5540
Mac OS X 10.11 El Capitan

Hi There,

I just purchased the HP Envy 5540. It is connected to the wireless network, all of the lights are on (and solid), it prints a wireless test perfectly with no errors, and yet every single time I try to print something, I get an "printer not found" message. The printer is connected to the wireless network, the computer is connected to the wireless network, and yet this keeps happening.

 

The only solution that seems to work is manually unplugging the internet router, manualy unplugging the printer, and then re-connecting everything right before printing - and repeating this process every single time I print a document. Even when printing documents within moments of each other, I haven't been able to have repeated printing success without doing this horrible little unplugging/re-plugging issue. 

 

Anyone else having this issue and/or have solutions?

 

Thank you!!

Sarah

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @SarahM1

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand and you are unable to print and getting an error print not found.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2qGTksw

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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